Logmein Rescue Help Desk

It offers one of the best helpdesk platforms for businesses to manage solve and control a large number of clients at a time.

Logmein rescue help desk.

Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Make sure you submit an email address that is associated with your rescue account. It also gives easy to assign and generate tickets. Logmein rescue is a wonderful helpdesk solution.

Global and eu accounts are isolated so make sure you use the right password reset page. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices. Enter the email address for your logmein account and we ll send you instructions on how to change your password. Nothing to share about cons.

To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account. Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption. Start creating remote support sessions from zendesk support tickets. It offers an intuitive platform to solve customer issues quickly.

Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between. Support is here for all your logmein products. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Sign in to your zendesk support account.

Download install test read popular topics user guides and find resources that will help you use your product. You will however be able to support any kind of remote device with logmein rescue. Find the full setup article here. With logmein rescue help desk software your agents can connect to users anywhere in the world.

Install and configure the application in zendesk support. Logmein rescue is my favorite helpdesk solution platform. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support.